Frequently Asked Questions
Everything you need to know about your luxury lingerie experience.
How do I find my perfect Simone Pérèle fit?
We recommend using our online Fit Guide or visiting one of our boutiques for a professional fitting. Since French sizing can differ, please refer to our size conversion chart on each product page.
What is your return policy for delicate items?
We accept returns within 30 days of purchase, provided the items are in original condition, unworn, unwashed, and with all original tags and hygiene seals intact.
How should I care for my lace and silk lingerie?
To preserve the delicate fibers, we recommend hand washing in cold water with a gentle detergent. Avoid the dryer and always lay flat to dry in the shade.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options depending on your region.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel an order within 30 minutes of placement by contacting our customer service team.